Privacy Policy

Last updated: June 2026

At Value Cart, we respect your privacy and are committed to protecting your personal information.

Value Cart is the trading name of Discount Deals (Pty) Ltd, a South African online retailer serving customers throughout South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Trading Name: Value Cart
Registered Entity: Discount Deals (Pty) Ltd

Company Registration Number:
2019/240012/07

VAT Number:
4320295027

Showroom Address:
383 Moses Kotane Road
Durban
KwaZulu-Natal
South Africa

Email:
enquiries@valuecart.co.za

Telephone:
071 530 0738

2. Personal Information We Collect

Depending on how you interact with our website, we may collect:

• Name and surname

• Contact details including email address and telephone number

• Billing and delivery addresses

• Order information

• Payment confirmation information

• Customer support communications

• Website usage information such as browser type, device information, IP address, and interactions with our website

Payment card details are processed securely through approved payment providers and are not stored by Value Cart.

3. How We Collect Information

We collect information when you:

• Create an account

• Place an order

• Contact our customer support team

• Subscribe to communications

• Browse or interact with our website

We may also collect information automatically through cookies and similar technologies.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil customer orders

• Arrange delivery

• Provide customer support

• Process returns, exchanges, and refunds

• Communicate regarding orders

• Improve our website and services

• Prevent fraud and protect our business

• Send marketing communications where you have provided consent.

5. Third-Party Service Providers

To provide our services, we may share necessary information with trusted third parties, including:

• Shopify (website platform)

• Payment providers

• Courier and delivery partners

• Customer communication providers

• Marketing and analytics providers

These providers only receive information required to perform their services.

6. Cookies

Our website uses cookies and similar technologies to improve your shopping experience, analyse website usage, remember preferences, and support advertising and marketing activities.

You may control cookie settings through your browser.

7. Protection of Personal Information

Value Cart takes reasonable steps to protect customer information from unauthorised access, misuse, loss, or disclosure.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

8. Customer Rights

Customers may request access to, correction of, or deletion of their personal information where applicable.

To make a privacy-related request, contact us using the details below.

9. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

10. Third-Party Links

Our website may contain links to third-party websites. Value Cart is not responsible for the privacy practices or content of external websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page with the updated revision date.

12. Contact Us

For questions regarding this Privacy Policy or how we handle personal information:

Value Cart
Trading name of Discount Deals (Pty) Ltd

Email:
enquiries@valuecart.co.za

Telephone:
071 530 0738

Business Hours:

Monday – Friday: 08:30 – 16:30
Saturday: 08:30 – 14:30
Sunday: Closed