Shipping Policy

At Value Cart, we aim to process and deliver orders as quickly and efficiently as possible. This Shipping Policy outlines our delivery timeframes, shipping charges, and important delivery information for customers throughout South Africa.

Delivery Timeframes

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Once dispatched, estimated delivery times are:

• Major cities and metropolitan areas: 4–5 business days

• Regional and outlying areas: 5–7 business days

Delivery timeframes are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Fees

• Orders of R1300 or more qualify for free standard delivery within South Africa.

• Orders below R1300 are charged a flat shipping fee of R150.

Shipping charges are calculated and displayed during checkout before payment is completed.

Stock Availability

Value Cart maintains stock within South Africa and fulfils customer orders from locally held inventory.

In the unlikely event that an item becomes unavailable after an order has been placed, we will contact you as soon as possible to discuss available options, including a replacement product, store credit, or refund where applicable.

Order Processing & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers can use the tracking details provided to monitor the progress of their delivery directly with the courier.

Delivery Areas

We currently deliver throughout South Africa.

Please note:

• Deliveries are made to physical street addresses only.

• We do not deliver to P.O. Boxes.

• Customers are responsible for ensuring that delivery information provided during checkout is accurate and complete.

Delivery Delays

While we work closely with trusted courier partners, delays may occasionally occur due to factors outside our control.

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team and we will gladly assist in tracking your shipment.

Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please notify us within 3 days of receiving your order and provide photographs where possible.

For full details regarding returns, exchanges, and refunds, please refer to our Refund & Returns Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: enquiries@valuecart.co.za

Telephone: 071 530 0738

Business Hours:

Monday – Friday: 08:30 – 16:30

Saturday: 08:30 – 14:30

Sunday: Closed