Refund, Returns & Exchange Policy

At Value Cart, we are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we will work with you to resolve the matter fairly and efficiently.

Please read the following policy carefully before submitting a return, exchange, or refund request.

Inspection Upon Delivery

Customers are encouraged to inspect all products immediately upon delivery.

If you receive a damaged, defective, incomplete, or incorrect item, please notify Value Cart within 3 days of receiving your order.

To assist us in resolving the matter efficiently, customers may be asked to provide:

• Clear photographs of the product

• Photographs of the packaging

• A description of the issue

• The order number or proof of purchase

Reporting issues promptly allows us to investigate and resolve matters as quickly as possible.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete, or differs from the item ordered, Value Cart will investigate the matter and may offer one of the following remedies where appropriate:

• Replacement of the product

• Exchange for a similar product

• Store credit

• Full or partial refund

All claims are subject to verification and approval.

Returns

If you wish to return a product for reasons unrelated to defects, damage, or incorrect supply, you may submit a return request within 7 days of receiving your order.

To qualify for a return:

• The return request must be submitted within 7 days of delivery.
• The product must be unused and in its original condition.
• The product must be returned in its original packaging where applicable.
• All accessories, manuals, and included items must accompany the return.
• Proof of purchase must be provided.

Change-of-mind return requests will be reviewed according to the requirements above. Products must be returned in a resalable condition.

Approved refunds will be processed within 5–10 business days after the returned product has been received and inspected.

Exchanges

Where stock is available, eligible products may be exchanged for:

• The same item

• An alternative product of equal value

• An alternative product of greater value, subject to payment of the difference

If the replacement product is of lesser value, a store credit or refund may be issued for the difference where applicable.

Refunds

Once a returned product has been received and inspected, Value Cart will notify the customer of the outcome of the request.

Approved refunds will be processed using the original payment method wherever possible.

Refund processing times may vary depending on the payment provider or financial institution used. Customers should allow between 5 and 10 business days for approved refunds to reflect.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If an order has already been processed, packed, or dispatched, cancellation may no longer be possible and the request may be treated as a return request in accordance with this policy.

Health, Beauty & Personal Care Products

For hygiene and safety reasons, certain products may not be eligible for return once opened, used, or tampered with.

This includes, but is not limited to:

• Facial masks and skincare masks

• Beauty products

• Personal care products

• Hygiene-related products

These items may only qualify for return, exchange, or refund if they are defective, damaged, expired, or supplied incorrectly.

Non-Returnable Items

The following products may not qualify for return or refund unless required by applicable law:

• Opened or used beauty and personal care products

• Gift cards and vouchers

• Clearance or final-sale items where specified

• Products damaged through misuse, negligence, abuse, or improper care

• Products showing signs of wear and use unrelated to manufacturing defects

Return Shipping Costs

Where a return is due to a damaged, defective, incomplete, or incorrectly supplied product, reasonable return shipping costs may be covered by Value Cart.

For returns requested due to a change of mind, incorrect product selection, or any customer-related reason, return shipping costs will be the responsibility of the customer.

Original shipping charges are non-refundable unless the return is a result of an error on our part.

Local Stock & Fulfilment

Value Cart maintains local stock holdings and fulfils customer orders from inventory held within South Africa.

This enables us to provide reliable order fulfilment, improved product availability, and responsive after-sales support for our customers.

Consumer Protection

Value Cart operates in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act (CPA).

Nothing contained in this policy is intended to limit, exclude, or replace any rights that consumers may have under applicable law.

Our Commitment

As a South African business serving customers since 2016, Value Cart is committed to fair, transparent, and professional customer service.

We strive to resolve all customer concerns efficiently and work towards fair outcomes that protect both our customers and our business.

Contact Information

Value Cart

Trading Name of Discount Deals (Pty) Ltd

Company Registration Number:
2019/240012/07

VAT Number:
4320295027

Showroom Address:
383 Moses Kotane Road
Durban
KwaZulu-Natal
South Africa

Email:
enquiries@valuecart.co.za

Telephone:
071 530 0738

Business Hours:

Monday – Friday:
08:30 – 16:30

Saturday:
08:30 – 14:30

Sunday:
Closed

Website:
www.valuecart.co.za